What is world-class service? It is the talk of many in service industries but the reality of few. World-class service will greatly exceed service expectations on a consistent basis. When a client is provided with world-class service, it often becomes a legendary experience that is retold to others in a form of free publicity that cannot be bought. Guld will break down the attributes of world-class service and show by example how in most situations, it’s the customer’s buying experience that will determine your reputation more than the products or services you sell.
What People Are Saying
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VP Membership / Event MarketingRetail Merchants Association
Michael Guld was the keynote speaker at the Retail Merchants Association First Friday Forum breakfast meeting. This program titled "Providing World-Class Service At The Local Level" really delivered. The audience left with specifics on how to exceed clients’ expectations and elevate themselves into the world-class category. His presentation was so jam-packed with red hot ideas that I thought the bulb on the projector was going to explode from displaying so many powerful concepts in such a short period of time. If you've never heard Michael speak, then you are truly missing out on one of the most engaging and enlightening presentations. I have since received many thanks from those in attendance.”
